Home Care Scheduling Coordinator (Bilingual) Full-time Job

Qualifications

• Ability to problem solve and make decisions in a fast-paced environment

• Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual

• High School graduate or equivalent

• Basic office, computer skills, and organizational abilities

• Excellent interpersonal relations abilities

• Excellent telephone skills

• Knowledge of common medical terminology

• Able to work independently, demonstrating sound judgment

• Read, write, speak, and understand English as needed for the job

• Be available as required for on-call duty outside of normal office hours

• Scheduling: 1 year minimum in healthcare scheduling

Responsibilities

• Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match

• Performs various supervisory activities related to scheduling both caregivers to clients, timecard processing, and other responsibilities as needed

• Maintains a positive demeanor at all times and is able to effectively multitask in a high functioning office environment

• Schedules the daily activities of caregivers, answers telephone, takes inquiries or messages in an upbeat, professional manner

• Communicates continually with associates and clients to evaluate service

• Serves as a team player within an office environment

• Maintains documentation of associate work record in ClearCare

• Responds promptly and courteously to all client and caregiver calls

• Serves as liaison between associates and Operations Director

• Maintains integrity in every interaction with caregivers and clients

• Maintains professionalism in all interactions

• Other general office and clerical functions

• Other duties assigned by Director of Operations

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Home Health

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Tampa, FL 33614: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience with the HHA Exchange system?
• Do you speak English and Spanish?

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location