Meaningful Work: Home Care Scheduler Full-time Job

Touching Hearts at Home is searching for Private Duty Home Care Scheduler to assist with Caregiver and Client scheduling and to help put the “heart” into home care. We take great pride in the quality of care and customer service we deliver. At Touching Hearts at Home, we are not only concerned with the clients we provide care for, but equally as important is our dedicated team.

Join our compassionate team today! We are looking forward to serving with you!

Duties:

- Scheduling

· Responsible for scheduling our amazing Caregivers for all open cases, call-outs, vacation/time off requests, etc. based on the client’s needs and the caregiver’s skills and preferences.

· Be able to respond to scheduling conflicts, emergencies, and "call-outs". Schedule must be complete for the next business day/weekend before leaving for the day. Next week schedule should be completed by Wednesday at the end of business day.

· Deliver exceptional client and caregiver support and respond to client and caregiver requests with compassion and a sense of urgency.

· Have a proactive attitude for problem solving by thinking outside of the box.

· Be able to work independently and have excellent written and oral communication skills.

· Be able to manage a high volume of incoming calls, while placing several outgoing calls to staff open client shifts, on a timely basis.

· Maintain strict adherence to confidentiality & HIPAA regulations.

- On-Call Coverage

· Must be able to accept rotating on-call duty throughout the month per office administrator's direction for an average of two weeks per month. An additional $5,000-$6,000 a year in on-call bonuses available for further on-call duty days taken.

· While on On-Call duty, you are responsible for scheduling caregivers to work any call-out shifts and assisting clients with any issues that arise outside of business hours.

- Office Support Responsibilities

· Provide administrative support for all functions of the agency, including, but not limited to, filing and file maintenance, copying, faxing, etc.

· Discerns client services required as outlined in agreements, urgent requests and care plans.

· Enters staff and client information into database.

· Maintains staff and client database (e.g. dates and reminders of TB, client admission, client hospital admission and discharge).

· Maintains staff and client statistics, and reports.

· Maintains call – in and retention report.

· Occasionally assist with ongoing recruiting by scheduling and conducting caregiver interviews, maintaining orientation and new hire materials.

· Occasionally verify employment references and ensure that all state mandated documents are provided to the agency.

· Provide administrative support for all functions of the agency, including, but not limited to, filing, copying, faxing, etc.

Qualifications

· Experience working in Home Healthcare/Scheduling.

· Experience working in Home Healthcare software. Clearcare experience a HUGE PLUS.

· Home Health aide experience a plus.

· Must be extremely detail-oriented, organized and able to multi-task. Highly motivated and proactive.

· Must be accustomed to a fast paced, high volume environment with deadlines and last minute requests.

· Must be willing to undergo a Level 2 Federal Background check and drug test.

Schedule, Pay and Benefits:

· 9am to 5pm. Monday thru Friday.

· On Call Duty Schedule: Outside of office business hours.

· Biweekly pay (Tapcheck also available for daily pay draws).

· Paid time off.

· Bonuses on performance, scheduling fill rates, and case margins ratios.

Why Work Here?

Be a part of our exceptional team today and help us live our mission each day of providing exceptional care!

Touching Hearts at Home is committed to helping older adults, seniors, and people with disabilities enhance their quality of life, maintain their integrity and remain at home for as long as possible. Touching Hearts at Home strives to be the best in-home health care provider in the Tampa Bay area. We dedicate ourselves to setting the standards of excellence in our industry, being an advocate for seniors, and we are committed to giving back to the communities in which we serve.

Come join our wonderful team!

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee assistance program
• Paid time off
• Tuition reimbursement
• Uniform allowance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location