Client Experience Specialist (Receptionist) Full-time Job

JOB DESCRIPTION

Client Experience Specialists

(NON-EXEMPT)

JOB SUMMARY:

The Client Experience Specialist provides general office support with a variety of clerical activities and related tasks. The receptionist is responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

SCHEDULE:

This position is a modified full-time schedule, and consists of 12-hour shifts.

QUALIFICATIONS:

• High school graduate is required.
• One year of administrative experience preferred but not required.
• Proficient in computer.
• Ability to communicate effectively with clients, co- workers and other health care professionals.
• Excellent customer and client service skills.
• Flexibility

RESPONSIBILITIES:

• Answers/screens incoming calls and directs caller to appropriate associate.
• Takes phone messages or transfers to voicemail as necessary.
• Greets and directs company guests/ visitors.
• Receives, sorts and forwards incoming mails and publications.
• Signs for and distributes package deliveries.
• Orders, receives, stocks, and distributes offices supplies.
• Keeps inventory of office, kitchen and bath supplies.
• Creates SOC packets, keeps SOC packet content list current.
• Assists HR Coordinator in obtaining professional references for new hires
• Maintains front office and printer room.
• Scans and uploads clinician documentation into Kinnser.
• Supports Concierge Homecare Compliance program.
• Other duties as assigned.

WORKING ENVIRONMENT:

Works indoors in Agency office; occasionally travels to another agency within the company or in another facility.

JOB RELATIONSHIP:

This position is supervised by the Director of Clinical Services

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Medical receptionist: 1 year (Required)

Work Location: One location