Staffing Coordinator Full-time Job

Do you want a position where you are able to help others gain employment and keep seniors in their homes?

In this role, you’ll be matching our caregivers with clients who need assistance with bathing, dressing, meal preparation, and more. You’ll have the opportunity to help caregivers gain employment and help the organization grow and make a difference in seniors' lives.

You’ll have experience in scheduling and staffing in the senior care industry.

Please read the full job description below to learn more about us!

We are a growing, non-medical in-home care agency. We provide needed personal care and companionship to seniors in their homes. We are a family-owned business and currently provide services throughout the Tampa Bay area.

Responsibilities and Duties

Your job responsibilities would include:

• Direct and oversee the assigning and scheduling of all services
• Maintain and update all caregiver information including availability in Scheduling Software.
• Staff caregivers with clients who will love working for and improving their lives!
• Share with the client and family who will be will be taking care of their loved one.
• Functions as customer service representative to help caregivers and clients with services.
• Must maintain accurate schedules in Scheduling Software.
• Update on-call/stand-by team to ensure continuity of client care.
• Call the client and let them know of all schedule changes.
• Contact the care manager and/or responsible party of all schedule changes.
• Troubleshooting problems for clients, care managers, employees, and referral sources as is needed; striving for full satisfaction for each with issues related to staffing.
• Follow up with Caregivers after first visits to ensure a proper match was made.
• Functions as customer service representative to report & resolve client or employee issues as our policy states.
• Maintain all documentation in Scheduling Software of caregiver and client discussions and conversations.

Basic Qualifications & Interests:

• Experience communicating both verbally (on the phone, one-on-one, to groups) and in writing (emails, letters, reports,) to various audiences (clients, families, caregivers, doctors, lawyers, etc.)
• Basic level skill in Microsoft Word 2003 or later (for example: such as: creating documents, entering and formatting text, page layouts, creating tables and adding graphics).
• Basic computer skills navigating the internet and other various online programs.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Clearwater, FL 33756: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Scheduling: 1 year (Required)
• Home Care: 1 year (Required)

Work Location: One location