HomeCare Administrator Full-time Job

The Administrator Assistant reports directly to the Owner and is responsible for coordinating office tasks and activities of the SYNERGY HomeCare business. This position includes maintaining positive relationships with caregivers, clients, and office team members. This position entails establishing a positive rapport with the initial contact. Is also responsible for making callers feel welcome and assisting with any questions or needs they may have. The Administrator Assistant will be responsible for helping as needed in areas of office organization, intake, scheduling, and cleanliness of the office.

Qualifications:

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  Knowledge of scheduling and on-call procedures (preferred)
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  Customer service skills and phone answering management experience
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  Proficiency in computer skills (Google Suite, Excel, Power Point, etc)
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  Knowledge of scheduling software (eRSP or similar) or CRM preferred
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  Well-honed time management skills
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  Exemplary communication skills, both verbal and written
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  Bi-lingual a plus.

Essential Duties and Responsibilities:

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  Operates multi-line phone system to receive and direct incoming calls. Obtains caller’s name and purpose of call
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  Directs caller (if triage is established), records name, time of call and nature of call in online software
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  May answer basic questions for caregiver applicants or prospective new clients
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  May participate in the on-call rotation, answering after-hours calls
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  Greets visitors and directs them to the appropriate individual
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  Assists with any filing duties and a variety of other clerical duties as necessary
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  Types email correspondence, reports, and other documents as necessary
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  Collects and distributes mail and messages
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  Inventories, orders, organizes, and stores all office supplies
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  Assists in setting up employee orientation and training

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable duties as assigned.

This Office is opening in early 2023 and will be serving Broward County, We are scheduling interviews for December 14th -16th.