Client Recruitment Specialist Full-time Job

Client Care Coordintor
Updated November 2022

The Client Care Coordinator Position reports to the Agency Administrator

Company Overview

The Client Care Director in Home Health is responsible for executing the sales strategy to increase company market share through account development and educating the local industry & community on services provided by the company while operating within a set budget.

One You Love Homecare's mission is simple: Improve Lives. All of our team members embody this mission and work hard to deliver. The Client Care Coordinator will be responsible for communicating that mission to the market to increase sales and market share.

Essential Functions

Successfully executes a weekly, monthly, and quarterly strategy to increase market share through key account development including prospecting/diversification and call frequency/routing. Plans activity to maximize territory coverage of both existing and prospective accounts.

Responsible for executing effective sales calls that identify and meet the needs of the referral community and clearly communicate the features and benefits of OYLHC. These include pre and post call planning, establishing rapport, effective questioning skills, proposing solutions, handling objections and closing. The Sales Director will utilize the proper systems for selling including a sales script.

Works closely with the Administrator to drive a vision of growth by focusing every team member on the needs and expectations of the referral community and patients.

Responsible for all sales administration duties including, but not limited to, ClearCare, CRM entry compliance, BOA with associated Policies and Procedures, payroll time sheets, weekly sales meeting with Owner and Administrator, providing strategic updates, PTO requests, paperwork delivery or pick-up when needed, timely cell phone and email correspondence.

Responsible for being a good steward of the company's financial resources by projecting a return on monies spent and managing to a Sales and Marketing expense budget.

Knows the features and benefits of the services provided by OYLHC. Is able to articulate competitive advantages, specialty programs, and our USP. Educates the community about the services of our organization through effective sales calls and in-services with the appropriate tools and literature.

Education & Experience

Formal Education: High School Diploma or equivalent required; Bachelor's Degree Preferred

Experience Requirements: Two to three years of prior successful Home Health or Hospice sales experience preferred.
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Skill Requirements: Excellent presentation, negotiation and relationship-building skills required.

Must have strong computer skills to meet Microsoft Outlook and CRM software requirements.

Must have the ability to work independently with minimal supervision and be self motivated.

Sales Director Job Description

General Position Requirements

1. Familiarity with OYLH policies and procedures regarding in-home care clients (assessments, paperwork, levels of care, etc.)

2. Good phone skills
3. Ability to coordinate and organize multiple tasks
4. Good communication skills
5. Self-motivated
6. Ability to work both independently and in a team setting
7. Familiarity with computers and specific software programs related to the job

Position Expectations
1. 20 hours per week
2. 3 Approved Industry networking events each week a. Contacts made and appointments scheduled
3. 10 In Person visits per week (ALF's, Rehabs, Drs. Offices, Care Managers)
4. Approved sales script / process
5. Specific follow up cadence
6. Growth Targets

Work Hours
TBD. Additional hours required when the needs of the business arise outside of set schedule. Work in concert with the owner to ensure OYLHC meets the standards of coverage and response set by AHCA.

Work Location
80%mobile/20% office

Acknowledgment of Job Description
Acknowledge receipt and understanding of job description

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Employee Name (Print)

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Employee Signature/Title Date

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Job Types: Part-time, Contract

Pay: $10,000.00 - $50,000.00 per year

Benefits:

• Flexible schedule

Medical specialties:

• Home Health

Schedule:

• Self-determined schedule

Supplemental pay types:

• Bonus pay
• Commission pay

Application Question(s):

• Must be familiar with Northern Palm Beach County

Work Location: One location