AR Collections Specialist Full-time Job

Desired Skills and Experience

- 3+ years' Accounts Receivable experience in which one of the core responsibilities is over the phone and electronic Collections on overdue/outstanding invoices
- 3+ years' Accounts Receivable experience handle core AR responsibilities including account reconciliations, tracking payments, processing/posting invoices, etc
- High School diploma, GED, or equivalent!
- Ability to work 5 days a week in-person

Plusses

- Higher education highly preferred (ie Associates degree+ in Finance, Accounting, or a related field)
- Home Healthcare experience where the clients are patients or their loved ones
- Software Experience: Netsuite and Versapay

Day-to-Day

An employer in the Home Care industry is looking for an Accounts Receivable Collections Specialist to join their team in Delray Beach, FL. This person will sit 100% onsite in the same office location as the CEO and other executives. To start this role will be 100% Collections (phone, email, etc.) focused, as the client is trying to close out all overdue invoices in their backlog. The sole collections responsibilities are expected to last anywhere from 30 - 90 days to catch up on all delinquent/outstanding invoices. The clients this person will reach out to are individuals or families that are receiving home healthcare, so empathy is key. These outstanding invoices could range anywhere from $600 - $12,000 in size.

After the outstanding invoice queue has been brought up to speed, this AR Collections Specialist will inherit more of the traditional Accounts Receivable responsibilities, with collections only playing a part in that. Some of those AR responsibilities include but are not limited to:
- Troubleshoot and provide feedback when billing is inaccurate and/or payment documents are not collected prior to activation of service
- Ensure client payments and/or credits on account are timely and accurately processed and posted to invoices, or refunded to customers
- Track daily check payments and apply such to client invoices, coordinating with other teams in Finance to ensure the accuracy of payments and proper reconciliation of all accounts
- Proactively communicate with clients and local offices regarding overdue accounts, managing accounts receivable and ensuring past due balances are resolved before outstanding balances reach unacceptable levels that impact services and revenue
- Monitors and responds on a routine basis to client accounts that either have failed payments, past due balances or large balances to ensure accounts receivable is current
- Monitor accounts receivable and report status and related KPIs, such as days sales outstanding, to management and local offices as requested

COMPANY/POSITION HIGHLIGHTS:
- This is a growing and ever changing department, so there is exponential room for growth!
- This team just brought on new leadership, so this will come with fresh and exciting changes! Your voice will be heard!
- This AR Collections Specialist will sit in the same office as the CEO and other organizational leaders, so this position will come with exposure to high level executives!
- This is one of the fastest growing home healthcare providers in the US and Canada! It's a very exciting time to get in with them!

IMPORTANT TO NOTE:
- This position will start out with HEAVY collections! This individual needs to be comfortable with over the phone and electronic collections! Collections will continue to play a role in this job in the future as well.
- There will be a 3 month performance evaluation to ensure this individuals quality of work is up to standard.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Delray Beach, FL 33445: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Customer service: 1 year (Required)
• collections: 3 years (Required)
• Accounts receivable: 3 years (Required)

Work Location: One location